Jane Public
Freelance Artist
Freelance Artist
Endorsement
"'Customer Service - Thinking Big Picture,' by Dan Galloway is an amazing read for people who are in someway touched by customer service. It encompasses valuable advice, real-life situations, and enthusiasm that jumps off the pages. All of this, sprinkled with humor and down-to-earth personality that everyone will enjoy and relate to. I guarantee that you will walk away feeling energized, enlightened, and empowered. You will be eager to put Dan's big picture approach to customer service into action."
"'Customer Service - Thinking Big Picture,' by Dan Galloway is an amazing read for people who are in someway touched by customer service. It encompasses valuable advice, real-life situations, and enthusiasm that jumps off the pages. All of this, sprinkled with humor and down-to-earth personality that everyone will enjoy and relate to. I guarantee that you will walk away feeling energized, enlightened, and empowered. You will be eager to put Dan's big picture approach to customer service into action."
- Kelly Sabetta - Founder/President
- Betta Book Publishing - Rochester, NY
Book's Description
In his first book, Dan examines the little things that make a difference in building and maintaining relationships with customers. Topics include body language, cell phones, e-mail, empathy, listening, tone of voice, and words/phrases. Dan's points are made through "big picture references" to Chicago, cookies, dominoes, hummingbirds, pelicans, shoes, turtles, and wet leaves. Additionally, there are eye-opening survey results that reveal what customers expect from businesses.
Dan's Book Storefront
